Same-day Shipping Deadline
Orders placed before noon EST will ship same day for in-stock items.
Special and Oversize Items
Aztec Electrical Supply reserves the right to advise freight adders for any special and oversize items. Special and oversize items generally include: ladders, pipe, conduit, wireway, enclosures, ground rods, strut, wire, elbows, lamps longer than four feet and all hazardous materials and selected wire. If freight adders apply to your shipment, you will be advised within four hours of placing your order. Special and oversize items may need to ship via common carrier (truck).
Aztec Electrical Supply Return Policy
We accept stocked product back in its original packaging up to 30 days from the date of purchase. Please contact us for a RMA (Return Materials Authorization). Certain items may not be returnable or may have specific return instructions; please see below before you make your return. To request a return fill out and submit a RMA REQUEST FORM.
Damaged or Defective Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please call us within 1 business day of receipt at 866.756.2003.
Shortages and Fulfillment Errors
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call us within 1 business day of receipt at 866-843-0033.
Special order and volume purchases are non-returnable.
Hazardous materials are non-returnable.
Shipped Outside Canada.
Items shipped outside of Canada are non-returnable.